Frequently Asked Questions
Everything you need to know about your PAVOI experience.
What materials are used in PAVOI jewelry?
We specialize in high-quality affordable luxury. Most of our pieces are crafted from 14K Gold Plated 925 Sterling Silver or premium brass, featuring AAAAA Cubic Zirconia stones for maximum brilliance.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with water, perfumes, and lotions. We recommend removing your pieces before swimming or exercising and storing them in a dry, cool place inside a soft pouch.
What is your return and exchange policy?
We offer a 60-day, no-questions-asked money-back guarantee. If you are not completely satisfied with your purchase, you can return your items for a full refund or exchange within 60 days of delivery.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited shipping options at checkout if you need your jewelry for a specific occasion.
Is PAVOI jewelry hypoallergenic?
Yes, our jewelry is 100% lead-free and nickel-free. We prioritize skin-friendly materials to ensure that our customers with sensitive skin can wear our pieces comfortably all day long.
Does my purchase come with a warranty?
Every PAVOI piece is covered by a 90-day limited warranty against manufacturing defects. If your jewelry experiences any structural issues, please contact our support team with your order number.